Privacy Policy

This draft describes how information provided to Elite Avenue Chauffeurs may be used when you contact our team or request a chauffeur journey.

Information You Provide

Depending on your enquiry, you may provide:

• Your name, telephone number and email address.
• Pickup and drop-off locations.
• Travel dates, pickup times and flight details.
• Passenger numbers and luggage requirements.
• Vehicle preferences and special requests.
• Information included in messages sent to our team.

Please avoid sending identity documents, card details or other sensitive information through an enquiry form.

How Information Is Used

Information provided with your enquiry is intended to help our team:

• Respond to questions and prepare quotations.
• Discuss vehicle availability and journey requirements.
• Arrange and communicate about confirmed bookings.
• Handle changes, feedback and customer support requests.

Information Sharing

Arranging a journey may require sharing relevant booking information with the chauffeur or service partner fulfilling it. Ask our team which parties will receive your details for your booking.

WhatsApp and Email

WhatsApp links open an external service. If you send a message there, WhatsApp handles information according to its own privacy terms.

Email communications are also handled through the email services used by you and our team.

Payment Information

Contact our team to confirm payment arrangements. Do not enter payment card numbers, security codes or banking passwords in website enquiry fields.

Data Retention

Contact our team for information about how long enquiry and booking records are retained, and to request deletion of information you have provided.

Data Security

Avoid including unnecessary sensitive information in your messages. If you believe your booking information has been accessed or used incorrectly, contact us promptly.

Privacy Requests

You can contact our team to request access to, correction of or deletion of information you have shared. Our team will explain any records that need to be retained and may ask for information to verify your request.

Cookies and External Content

This page loads a flag image from an external image provider. Loading external content can disclose technical information, such as your IP address, to that provider.

Cookie and analytics information should be updated here to reflect the services used when the website is published.

Third-Party Links

Links may take you to external websites or applications. Review their privacy information before providing personal details.

Changes to This Policy

This page should be updated when the website's data handling or booking processes change.

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