Booking Conditions

Booking Types

• Scheduled journeys: Requests for a specific travel date and pickup time.
• Short-notice journeys: Contact our team to check current availability.
• Transfers: Airport, city and inter-Emirate journeys.
• Hourly chauffeur: A vehicle with a chauffeur for an agreed duration.

How to Request a Booking

Use the website enquiry form or contact our team by telephone, email or WhatsApp.

Please provide:

• Your name and contact number.
• Accurate pickup and drop-off locations.
• Travel date and pickup time.
• Passenger numbers and luggage requirements.
• Your preferred vehicle.
• Flight details for airport pickups.
• Any special requirements.

Booking Confirmation

An enquiry or submitted form does not confirm a booking. Your journey is confirmed when our team expressly accepts it and provides the agreed booking details.

Check your route, date, time, vehicle arrangements and quoted fare before accepting confirmation.

Passenger Responsibilities

• Be ready at the agreed pickup location and time.
• Keep your contact number available for communication.
• Provide clear pickup instructions where necessary.
• Tell our team promptly if your travel details change.
• Follow the chauffeur's safety instructions.

Driver Arrival & Waiting Time

Pickup arrangements and any included waiting time will be explained when your booking is confirmed. Additional waiting charges, if applicable, should be agreed before booking.

For airport pickups, provide the correct flight number and contact our team if your flight changes.

Changes and Modifications

Contact our team as soon as possible to request a change. Changes are subject to availability and confirmation.

• A different route or additional stops may change the fare.
• A new pickup time may require revised arrangements.
• A vehicle upgrade may involve an additional charge.

Vehicle and Luggage Requirements

• Honda Accord: 3 adults and 3 luggage pieces.
• BYD: 3 adults and 3 luggage pieces.
• BMW: 3 adults and 3 luggage pieces.
• GMC: 7 adults and 7 luggage pieces.
• Mercedes-Benz V-Class: 7 adults and 8 luggage pieces.

Luggage suitability depends on the size of each item and the confirmed vehicle. Discuss oversized luggage, wheelchairs or other large items before booking.

Special Requests

Request child seats, accessibility arrangements, additional stops or a specific vehicle at the time of your enquiry. Availability and any additional charges must be confirmed by our team.

Pricing and Offers

All fares are quoted according to your selected route, vehicle, pickup date, time and service requirements.

Special offers and discounts are subject to availability and will be confirmed by our team before booking. No discount is guaranteed unless included in your confirmed quotation.

Your final quotation will explain the total fare, any applicable discount, included waiting time, and additional charges such as parking, tolls or extra stops.

Waiting time and cancellation conditions will be communicated before your booking is confirmed. Please review these conditions before accepting your quotation.

Late Arrivals and Missed Pickups

Contact our team immediately if you expect to be late or cannot locate your chauffeur. Any waiting limits, missed-pickup charges or cancellation conditions should be explained in your booking confirmation.

Cancellations

Contact our team with your booking details to request cancellation. Confirm the applicable cancellation deadline, charges and refund arrangements before accepting a booking.

Service Availability

Journeys are subject to vehicle and chauffeur availability. Our team will confirm whether your requested route, time and service can be arranged.

Support & Assistance